How does the complaint process work?
We also want to clearly communicate the topic of complaints for you. We have put together everything you need to do and observe in the event of a complaint within the statutory warranty period of 24 months.
Send us an email (info@aodd-pumpen) with the following information:
invoice number or order number
a short description of the fault
one or two pictures or even videos showing the defect
We will check your email incl. pictures/videos as soon as possible and you will receive feedback on how to proceed in your case.
As soon as we have received the defective item, we step on the gas with your complaint and see that it is processed as quickly as possible to your full satisfaction. Despite everything, this takes a certain amount of time and we therefore ask for your understanding in advance.
When your complaint has been completed, we are always pleased to receive feedback from you. Here you can tell us if something went well, but of course also if you have a suggestion for improvement. Simply send us a message via our contact form.
What do I have to consider in case of transport damage?
Please check the consignment for visible damage upon receipt and have this confirmed by the delivery person. In addition, please send an e-mail with customer data and pictures of the visible damage to info@aodd-pumpen.
Further details on our complaints conditions
The warranty is provided in accordance with the statutory provisions. In the event of any defects occurring during the statutory warranty period of two years from delivery, you have the statutory right to subsequent performance. We do not accept any warranty for damage and defects resulting from improper use, operation, storage, negligent or incorrect care and maintenance, overuse or improper repair by an unauthorised service partner. Details of the warranty can be found in our General Terms and Conditions.
Should a purchased product from certain manufacturers in our range become damaged within the warranty period, we will forward this to the respective manufacturer or supplier, who will then decide on repair or replacement. Unfortunately, we can only accept complaints from certain manufacturers once these have been confirmed by the manufacturer.